Política de reembolso
RETURN AND REFUND POLICY – COSLORA
Thank you for shopping at COSLORA.com. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
ORDER CANCELLATIONS
Orders may be cancelled within 1 hour of placing the order.
After this period, your order may already be processed or shipped and cannot be cancelled.
RETURNS
Return Period
You may request a return within 14 days from the date your order is delivered.
Before returning any product, you must contact our customer support team for return authorization.
Returns sent without prior authorization may not be accepted.
Return Eligibility
To qualify for a return, your item must be:
- Unused
- Unopened and factory sealed
- In its original packaging
- In the same condition as received
Hygiene Policy
Due to hygiene and consumer safety reasons, cosmetic and beauty products cannot be returned or refunded once they have been opened, used, or unsealed.
Only unopened, unused, factory-sealed products are eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Opened or used cosmetic or beauty products
- Unsealed products
- Customized or personalized products
- Gift cards
- Final Sale or Clearance items
- Products damaged due to misuse or improper handling by the customer
Return Shipping Costs
Customers are responsible for all return shipping costs unless the product arrived damaged, defective, or an incorrect item was delivered.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as COSLORA is not responsible for returns lost during transit.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the product
- Photos of the shipping package (if applicable)
After reviewing your claim, we will provide a replacement or refund if approved.
REFUND PROCESS
Inspection
Once your returned package has been received, we will inspect the item.
You will receive an email confirming that your return has been received and informing you whether your refund has been approved or rejected.
Approved Refunds
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund.
Processing times may vary depending on your financial institution.
Rejected Returns
If the returned product does not meet our return requirements, your refund request may be declined.
The item may be returned to you upon request, and additional shipping charges may apply.
EXCHANGES
We replace products only if they are:
- Damaged during shipping
- Defective
- Incorrectly shipped
If you need a replacement, please contact us at:
LOST PACKAGES
If your package appears to be lost during shipment, please contact us.
We will investigate the shipment with the carrier before issuing a replacement or refund.
REFUSED DELIVERIES & INCORRECT ADDRESSES
If an order is refused by the customer or returned because an incorrect or incomplete shipping address was provided, the customer may be responsible for:
- Original shipping charges
- Return shipping fees
- Any carrier handling fees
These costs may be deducted from the final refund amount.
POLICY MODIFICATIONS
COSLORA reserves the right to update or modify this Return and Refund Policy at any time without prior notice.
Any changes become effective immediately upon publication on COSLORA.com.
LIMITATION OF LIABILITY
COSLORA is not responsible for shipping delays caused by:
- Customs clearance
- Weather conditions
- Carrier delays
- Natural disasters
- Strikes
- Other events beyond our reasonable control
CONTACT US
If you have any questions regarding this Return and Refund Policy, please contact us.
Trade Name: COSLORA
Website:
https://coslora.com
Email:
info@coslora.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (CET)