Política de privacidad

PRIVACY POLICY – COSLORA

At COSLORA, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit COSLORA.com, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit or make a purchase from COSLORA.com, we may collect the following information.

Personal Information

  • Full Name
  • Billing Address
  • Shipping Address
  • Email Address
  • Phone Number
  • Payment Information (processed securely by our payment providers)
  • Order History

We do not store your complete credit or debit card information.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Pages
  • Referral Source
  • Cookies
  • Analytics Data

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Deliver products
  • Send order confirmations and shipping updates
  • Prevent fraud and unauthorized transactions
  • Improve our website and services
  • Respond to inquiries
  • Comply with legal obligations
  • Send promotional emails (only where permitted or with your consent)

3. PAYMENT INFORMATION

Payments on COSLORA.com are processed through secure third-party payment providers.

Depending on your payment method, these providers may include:

  • Shopify Payments
  • Stripe
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

COSLORA does not store your full payment card details.

4. COOKIES

We use cookies and similar technologies to:

  • Remember your preferences
  • Keep products in your shopping cart
  • Improve website performance
  • Analyze website traffic
  • Personalize your shopping experience
  • Measure advertising performance

You can disable cookies through your browser settings.

Please note that disabling cookies may affect certain website features.

5. SHOPIFY

Our store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that allows us to sell our products.

Your data is stored through Shopify's secure infrastructure.

For more information, please review Shopify's Privacy Policy.

6. THIRD-PARTY SERVICE PROVIDERS

We may share your information with trusted service providers who assist us in operating our business, including:

  • Payment processors
  • Shipping carriers
  • Order fulfillment partners
  • Email service providers
  • Analytics providers
  • Marketing platforms
  • Fraud prevention services

These providers only receive the information necessary to perform their services.

7. ADVERTISING & ANALYTICS

We may use third-party advertising and analytics services including:

  • Google Analytics
  • Google Ads
  • Meta (Facebook & Instagram)
  • TikTok Ads
  • Pinterest Ads

These services may use cookies or similar technologies to measure website performance and advertising effectiveness.

8. DATA RETENTION

We retain your information only for as long as necessary to:

  • Complete your order
  • Provide customer support
  • Maintain business records
  • Comply with tax and legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized.

9. YOUR RIGHTS

Depending on your country of residence, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Request a copy of your personal data

To exercise these rights, please contact us.

10. INTERNATIONAL DATA TRANSFERS

Your information may be processed or stored outside your country of residence.

Where required, appropriate safeguards will be implemented to protect your personal information.

11. DATA SECURITY

We use reasonable administrative, technical, and physical security measures to protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure.

Therefore, we cannot guarantee absolute security.

12. CHILDREN'S PRIVACY

COSLORA.com is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will promptly delete it.

13. MARKETING COMMUNICATIONS

You may receive promotional emails if:

  • You have subscribed to our newsletter, or
  • You have provided consent where required by law.

You may unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us directly.

14. DO NOT TRACK

Some web browsers offer a "Do Not Track" feature.

Currently, COSLORA.com does not respond to Do Not Track signals because no uniform industry standard exists.

15. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time.

Any updates become effective immediately upon publication on COSLORA.com.

Your continued use of our website after changes have been posted constitutes acceptance of the revised Privacy Policy.

16. CONTACT US

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Trade Name: COSLORA

Website:
https://coslora.com

Email:
info@coslora.com

Business Address:
4 Raven Road, Unit 1C3-1119
London E18 1HB
United Kingdom

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (CET)